Terms and Conditions
** Artist, Artisan, Supplier, Workshop, Studio, etc… are all in the same context as the maker, fabricator, producer, creator, etc… of the product/piece.
Variations
A small word of advice: Please bear in mind that everyone's computer screens and pixels are different and that you will experience slight variations in color from the items scanned in this e-catalogue. Rest assured that these products are as true to life as you may be seeing them and that all of our products are authentic and unique crafts of the most traditional and cultures from around the world. Each piece is made directly by the artists' crafty hands. No two pieces will ever be exactly the same since they are all handmade, which enhances the value of the product and creates some degree of exclusivity. Some art pieces will most likely be exclusive pieces and may not be reproduced by the artist for "Magali" or for anyone else. Historical folklore is our mission.
Back-orders or custom-orders
For any back-orders or custom-made orders, please allow at least 4 to 16 weeks for the crafting & production, (as all products are handcrafted and individually made by the artisans and artists in worldwide), as well as, for transoceanic shipments and any U.S. Customs Duty Clearance and Inspection red tape. Some products may require slightly more time to be crafted or processed and this will be indicated in the product's description. You will be notified of your order workflow and shipping tracking.
Regretfully, NO - Cancellations, Exchanges, Returns, Refunds, and/or Store Credits Policy
Since all our products are bespoke = custom made to order - for your unique decorating and gifting needs, as well as, handcrafted and authentic pieces, no cancellations will be accepted once your order has started fabrication since the artisans have already purchased the materials for your exclusive order, there will be no exchanges, no returns, no refunds and no store credits accepted either.
Please call-in or email us if you are not sure about a product or to request some advice before ordering, rather than ordering and later returning. Measure all your spaces accurately where your special piece is to go, (length, width, depth, height, arches to pass from room to room, staircases, their turns and angles, ceiling light fixtures and fans in the way, any possible transportation in your residence or place of business).
Compare your colors as perfectly as possible with our products and color charts online.
Remember, these products are not pulled off a warehouse shelf, they are pieces of art that are being made only for you. You will then also have to pay for shipping and handling twice since our artisans will not provide payment to cover those charges and you may even need to pay customs fees (in reverse) to the country of origin in returning the products abroad.
Many of our artisans do not sell locally in their countries/their villages in shops to the public, therefore, they will not be able take back the piece. Please understand that they only design, create, fabricate… their passions and labors of love !
Damages
If you should receive a damaged product, please contact us, as soon as possible, in order to solve the issue and/or file a claim with the shipping/courier service. (A few photos will be required by the shipping/courier company to comply with their damage reimbursement claim). Even in the case of damages, your piece will most likely not be shipped back to its country of origin.
The artisan will provide directives as to the final resolution.
Discounts
Magali La Farandole is not only a retailer but a wholesaler, too. We welcome other wholesalers, retailers, hospitality, architects, builders and interior decorators. For trade discounts or quantity discounts, please call-in or email us, for your special quotes.
Customer Feedback
Your Voice & Opinion are always welcomed at "Magali La Farandole". So, please send us your feedback at: [email protected], to better serve you.
Thank you for shopping at "Magali La Farandole" your virtual boutique in the USA for bespoke luxury lifestyle collections curated and created 1 by 1 uniquely for you.
Magali La Farandole, LLC
[email protected] - for clients’ inquiries and orders only
[email protected] - for artists’, artisans’, suppliers’ inquiries only
Text first/Call later: 1 718 612 3984